Refund Policy

Quality Guarantee

If you receive a product that does not meet our freshness standards — including off-odour, discolouration, or damaged packaging — contact us within 2 hours of delivery with a photo. We will arrange a full replacement or refund at no extra cost.

Eligible Refunds

• Products delivered in damaged or compromised cold-chain packaging
• Incorrect items delivered compared to your confirmed order
• Products that fail our freshness check upon delivery

Non-Eligible Refunds

Refunds are not available for products that have been cooked, frozen after delivery by the customer, or stored improperly. Change-of-mind returns are not accepted for perishable food items as per FSSAI guidelines.

How to Request a Refund

Call us at +91 98765 43210 or email info@kgfoods.com with your order number and a brief description. Refunds are processed within 3–5 business days to your original payment method.