Refund & Replacement Policy

How you pay

Orders are paid on delivery. We do not take card or bank details on this website. Because nothing is paid in advance, a refund means we either do not charge you, give your money back at your door, or send a replacement.

Quality guarantee

If something you receive is not fresh (bad smell, discolouration, damaged or leaking packaging), tell us within 2 hours of delivery with a clear photo. We will replace it or refund it, whichever you prefer.

When we will refund or replace

• The product is not fresh or the packaging is damaged.
• You received a different item from what we confirmed on the call.
• The weight is noticeably less than what you were charged for.

When we cannot

Fresh meat and eggs are perishable, so we cannot accept change-of-mind returns. We also cannot refund products that were cooked, frozen or stored incorrectly after delivery, or problems reported after the 2 hour window.

How to ask

Call +91 96778 33339 or message us on WhatsApp with your order number and a photo. If a refund is due, we return the money the same way you paid (cash or UPI) as soon as we have checked the issue, usually the same day.

Related

See our Cancellation Policy and Delivery Policy.