Cancellation Policy

When an order is confirmed

Sending an order on the website is a request. It becomes a confirmed order only after someone from KG Meat Mart calls you and confirms the items, price and time. Until then you can cancel freely and you owe nothing.

Cancelling as a customer

• Before we call, or before we start preparing it: cancel at no charge.
• After your meat has been cut, cleaned or packed to order: we may not be able to cancel, because fresh meat cannot be resold.
• Out for delivery: please call us. If you refuse delivery without a reason, we may ask you to confirm the next order by calling first.

To cancel, call +91 96778 33339 or message us on WhatsApp with your order number.

When we may cancel

We may cancel an order if an item is out of stock, the address is outside our delivery area, we cannot reach you on the number given, or the order looks fake or abusive. We will tell you, and you are never charged for an order we cancel. Repeated false orders can lead to a number being blocked.

Payment

You pay on delivery, so cancelling before delivery needs no refund. For problems after delivery see our Refund Policy.